Bow Street Academy LA

School
policies.

Our policies exist to protect students, maintain the integrity of the training environment, and ensure that everyone who walks through our doors gets the most from their time at Bow Street.

01

Attendance & Lateness

Presence is the foundation of the work. Our attendance policy exists not as an administrative formality, but because the training is relational - when you're not in the room, your scene partners feel it.

Attendance Requirement

Students are required to attend a minimum of 90% of all scheduled sessions for any programme or course. This applies to all class types including workshops, masterclasses and short and long form courses.

Attendance is recorded at the start of each session. It is the student’s responsibility to ensure they notify us in advance if they are unable to attend class.

Lateness

Students are expected to arrive at least five minutes before the scheduled start time of each session. Lateness disrupts the work for the entire group and will not be tolerated as a pattern.

Students arriving more than 10 minutes late may be asked to wait outside class at the discretion of the tutor so as not to disrupt potential filming.

 

A note on professional expectations. On a professional set, lateness is not an option. Bow Street holds students to the same standard. Arriving late, leaving early, or being unprepared are treated as serious matters - not because of rules, but because of what they communicate about your commitment to the work and to your colleagues.

Absences & Notification

If a student is unable to attend a session, they must notify the school by email before the session begins. Retroactive notification is not accepted except in the case of genuine emergency.

Medical absences supported by documentation will be considered on a case-by-case basis and may not count toward the attendance threshold at the school’s discretion.

Consequences of Non-Attendance

Written warning and be invited to meet with the programme director. Students who fail to meet the minimum attendance requirement by the end of a programme will not be eligible for course completion recognition and may not be invited to return for subsequent levels.

No refunds are issued as a result of poor attendance.

02

Refund & Cancellation

We want every student to feel confident committing to their training. Our refund policy is designed to be fair to students while allowing the school to plan and resource its programmes effectively.

Deposits

A non-refundable deposit is required to secure a place on any Bow Street workshop or course. The deposit amount is stated on the relevant course page and confirmed in your acceptance letter.

Payment of a deposit constitutes acceptance of these terms and conditions in full.

Cancellation by the Student

Notice given before course start Refund amount
30 days or more Full tuition refund, less the deposit
7 – 29 days 80% tuition refund, less the deposit
3 – 13 days 60% tuition refund, less the deposit
Less than 2 days 30% tuition refund, less the deposit
After course has commenced No refund

All cancellation requests must be submitted in writing to training@bowstreetacademy.com The date of receipt of the written request will be used to determine the applicable refund tier.

Cancellation by Bow Street

In the event that Bow Street cancels a programme prior to its commencement – for reasons including but not limited to insufficient enrolment, tutor unavailability, adverse weather conditions or force majeure – students will receive a full refund of all fees paid, including the deposit.

Students will be informed on the same day as the decision is made to cancel a Course/Workshop/Masterclass. Students should provide a contact phone number so they can be reached in the event of last minute cancellations.

In the event that a programme is cancelled after commencement, a pro-rata refund will be issued for the unused portion of the course. Bow Street will not be liable for any additional costs incurred by the student as a result of cancellation such as travel or accommodation costs.

 

 

 

Scholarship students. Students enrolled on a need-based or merit-based scholarship should refer to the specific terms of their scholarship award, which may include different cancellation and deferral conditions.

03

Code of Conduct

The standard we hold in this room is the standard the industry holds on set. Bow Street is a professional environment, and every student is expected to conduct themselves accordingly - toward their peers, their tutors, our staff and the work itself.

Core Expectations

All students at Bow Street are expected to:

Treat every person in the room with respect. This includes fellow students, tutors, visiting professionals, and all school staff. Bow Street is a diverse community and we do not tolerate behaviour that makes any individual feel unwelcome, unsafe, or diminished.

Come prepared. Know your material. Bring what you need. Be ready to work from the moment the session begins.

Support your colleagues. The training is relational. Your scene partner’s work depends on you being fully present and genuinely engaged. Undermining, dismissing, or disengaging from a colleague’s work is taken seriously.

Receive feedback professionally. Feedback from tutors and peers is a fundamental part of the training. Students are expected to receive notes with openness.

Harassment & Discrimination

Bow Street has a zero-tolerance policy toward harassment, bullying, and discrimination in any form – including on the basis of race, gender, sexual orientation, nationality, religion, disability, age, or any other protected characteristic.

Any student who experiences or witnesses behaviour of this kind is encouraged to report it directly to the programme director or by email to [email protected]. All reports will be treated confidentially and investigated promptly.

Substantiated breaches of this policy will result in immediate removal from the programme without refund.

Mobile Phones & Recording

Mobile phones must be switched to silent and put away for the duration of all sessions. Use of a mobile phone during class – including for reading, messaging, or recording – is not permitted without explicit tutor consent.

Recording of any kind – audio, video, or photography – of tutors, fellow students, or sessions is strictly prohibited without the express written consent of all individuals involved and the school. Violation of this policy will result in immediate removal from the programme.

Alcohol & Substances Students must not attend any Bow Street session under the influence of alcohol or any controlled substance. Any student found to be in breach of this policy will be asked to leave immediately and the incident will be recorded. Repeated breaches will result in removal from the programme without refund.

Disciplinary Process

Where a breach of the code of conduct is identified, the school will follow a fair and proportionate process: an initial conversation, a formal written warning where appropriate, and – in cases of serious or repeated breach – removal from the programme. The school reserves the right to remove a student immediately and without prior warning where the safety or wellbeing of others is at risk.

Code of Conduct

Bow Street adopts a zero tolerance approach to misconduct and reserves the right to expel any student who’s behaviour is deemed inappropriate.

  1. Professional and appropriate behaviour
    • Individuals are expected to comply with all relevant laws, regulations, policies and procedures, be honest and fair, dress appropriately, act in a professional way that shows respect for others and reflects the professional standards set by Bow Street.
    • Individuals are expected to recognise and respect the authority of Bow Street’s Tutors, Guest Mentors and Staff.
    • Bow Street adopts a zero-tolerance approach to occupational discrimination. Behaviour that a reasonable person would consider to be offensive, intimidating, humiliating, aggressive, threatening or abusive is not acceptable. Nor is it acceptable to harass, victimise or discriminate against any person based on personal attributes including, but not limited to, race, gender, sexual orientation, religious beliefs or disability.
    • Individuals are expected to work in a collaborative and co-operative manner and professional manner.
    • Breaches of this code and of any academy regulations make students liable to the imposition of sanctions. Breach of any of the academy regulations will be dealt with under the Disciplinary Procedure laid out in Section 9 below.

 

  1. Without affecting the generality of the above the following identifies some specific examples of breaches of this code:
  • Obstruction of members of Academy staff, agents of the academy or other students in the performance of their duties
  • Obstruction of any other student in the normal pursuit of his/her course of learning.
  • Any violence or threats of violence or any abuse, either physical or verbal.
  • Any bullying or harassment or any discrimination on the grounds of gender, marital status, 
family status, sexual orientation, religious belief, age, disability, race, colour, nationality or ethnic or national origin, membership of the travelling community or perceived political belief or affiliation.
  • Any behaviour that endangers the welfare of others.
  • Making derogatory comments or allegations against a member of staff, tutor, guest or other student either
in person or utilising electronic media such as e-mail or social networking sites.
  • Conduct likely to disrupt the teaching, learning, or administration at the Academy.
  • Failure to comply with any reasonable oral or written, individual or collective instruction(s) 
given by any employee or agent of the Academy in the execution of their duties.
  • Any behaviour that could damage the good name of the Academy.
  • Interference with the Academy’s safety equipment, firefighting equipment, security systems or alarm systems.
  • Damage, defacement, theft, misuse or use without authorisation of any equipment or 
property belonging to the Academy or the private property of an individual member of the Academy community.
  1. Health and Safety
    • In accordance with Bow Street’s Health and Safety Policy, all persons must take reasonable steps to ensure their own health, safety and welfare in the building as well as that of others. This includes complying with relevant health and safety regulations e.g. reporting any problems, incidents, injury or property damage as they arise.
    • Bow Street’s Health and Safety Policy requires that where The Student, service provider, visitor or volunteer is injured in the course of their work activities or visit to the Premises, they must complete the first page of the relevant Injury/Incident and Hazard Report form and forward it to the General Manager
    • Individuals are not permitted to possess, supply, consume or be affected by alcohol or illicit drugs in any circumstances during hours of the training.
    • Students with any specific allergies that could potentially be life threatening should notify Management before the course commences.
    • Smoking or drinking alcohol is not permitted in any part of the building at any time.

 

  1. Duty of care
    • Duty of care is the obligation to do everything reasonably practicable to protect others from foreseeable harm. When participating in any Course / Bow Street activities, all individuals must take reasonable care to avoid foreseeable risk to others, particularly other students.

04

Privacy Policy

Bow Street Academy LA is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we use it.

Who We Are

Bow Street Academy operates at Hilton House, 3 Ardee Road, Rathmines, Dublin 6. References to “we”, “us”, or “the school” in this policy refer to Bow Street Academy. For queries relating to this policy, contact [email protected].

Information We Collect

We collect personal information in the following circumstances:

Enquiries and applications. When you contact us or submit an application, we collect your name, email address, phone number, and any information you choose to share about your background and experience.

Enrolment. When you enrol on a programme, we collect additional information necessary to administer your place, including payment details (processed securely through our payment provider), emergency contact information, and any relevant access or support requirements.

Website use. We use standard analytics tools to understand how visitors use our website. This data is aggregated and anonymised and does not identify individuals.

Newsletter and communications. If you sign up to our mailing list, we collect your email address for that purpose only.

How We Use Your Information

We use the information we collect to administer your application and enrolment, communicate with you about your programme, send you updates and newsletters if you have opted in, improve our courses and website, and comply with our legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Photography & Video

Bow Street occasionally photographs and films activity at the school for use in marketing materials, social media, and press. By enrolling at the school, you give consent for your image to be used in this way.

Data Retention We retain student records for a period of seven years following the end of enrolment, in line with standard educational and financial record-keeping requirements. Enquiry and application data for unsuccessful or withdrawn applications is retained for 12 months and then securely deleted. Newsletter subscribers may unsubscribe at any time.

Your Rights

You have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your data where we have no legal basis to retain it, and withdraw consent for communications at any time.

To exercise any of these rights, contact [email protected]. We will respond within 30 days.

Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at bowstreetacademy.com/policies. Material changes will be communicated to enrolled students by email.

Questions about our policies?

We're here
to help.

If you have questions about any of our policies, please reach out to the admissions team and we'll be happy to help.